Hug Your Haters - How to Embrace Complaints & Keep Your Customers May 3, 2018, 1:00pm EDT May 3, 2018, 1:00pm EDT
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Haters aren’t your problem … ignoring them is.  If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints.

You’ll learn:

  • Why and where your customers complain
  • How to turn customer service into a marketing advantage
  • And more


About the Presenter(s)

Jay Baer - Convince & Convert

Jay Baer, a Certified Speaking Professional, has given hundreds of insightful, humorous presentations world-wide to audiences as large as 15,000. He is a renowned business strategist, a New York Times best-selling author of five books and an advisor to more than 700 companies since 1994.

Founder, Convince & Convert
angry face on laptop