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Harvard Business Review has demonstrated that customers are willing to pay more for products and services with businesses who have a faster response time. How are we supposed to be able to provide faster service, and a better experience, with today’s shortage of talent, changing regulatory landscapes with GDPR, disruption with social and mobile channels, and highly empowered consumers who are quickly becoming more selective.
Maybe robots will be here to save the day! Probably not.
At this workshop, we will take a look at the things you need to know that will transform your customer experience as a business owner. We will provide you insights from what we’re doing with clients today to help them grow the value of their business. And we share our actionable insights about what you should measure to deliver a better experience and grow the value of your business.
Workshop Agenda:
- Introduction to Customer Experience Process Mapping
- Where To Start To Improve Your Customer Experience
- How To Leverage Technology and Artificial Intelligence In Your Business
- Action Plan To Achieve Immediate Impact
- Top Three Trends and Opportunities All Leaders Should Consider
About the Presenter: Andy Shockney
Andy Shockney is a SCORE volunteer and President and Founder of What Box Consulting Group. Andy's focus in consulting is on strategic planning and customer experience. His passion is to discover and unlock growth in businesses and leaders. Prior to starting his own consulting firm, Andy was Director of Strategic Planning with Thirty-one Gifts. While at Thirty-one Gifts, he also led the customer experience team on a journey from forty million to seven-hundred million in sales.
